Privacy Policy

Your privacy and data security are our highest priorities.

Effective Date: May 1, 2026

Welcome to Casa Chile Stay. We respect your privacy and are deeply committed to protecting your personal data. This comprehensive Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website (CasaChileStay.com), utilize our booking services, or stay at our luxury property in Chile.

1. Information We Collect

To provide you with an exceptional and personalized luxury experience, we collect various types of information, including:

  • Personal Identification Data: Full name, email address, phone number, physical address, date of birth, and passport/ID details required for hotel registration under Chilean law.
  • Financial Information: Credit card details, billing address, and transaction history. Please note that all payments are processed through secure, PCI-DSS compliant third-party gateways; we do not store full credit card numbers on our local servers.
  • Stay Preferences: Room type preferences, dietary requirements, requested amenities, special occasions (e.g., honeymoons, anniversaries), and feedback provided during or after your stay.
  • Technical and Usage Data: IP address, browser type, device identifiers, operating system, and information regarding your interaction with our website, gathered via cookies and analytics tools.

2. How We Use Your Information

We strictly utilize your data for purposes directly related to delivering our premium services and complying with legal obligations. Specifically, we use your data to:

  • Process reservations, confirm bookings, and manage cancellations.
  • Provide customized hospitality services during your stay at Casa Chile Stay.
  • Communicate with you regarding your reservation, including sending pre-arrival forms and post-stay surveys.
  • Ensure the safety and security of all our guests, staff, and the physical premises of the hotel.
  • Send you tailored marketing communications, exclusive offers, and newsletters, provided you have given your explicit consent.
  • Comply with local Chilean tax, hospitality, and corporate regulations.

3. Cookies and Tracking Technologies

CasaChileStay.com utilizes cookies, web beacons, and similar tracking technologies to enhance your browsing experience. We categorize these into:

Strictly Necessary Cookies

These are essential for the operation of our website, enabling core functionalities like secure logins and the reservation booking engine. They cannot be disabled in our systems.

Analytics and Performance Cookies

These allow us to count visits and traffic sources, helping us measure and improve the performance of our site. All information these cookies collect is aggregated and completely anonymous.

Marketing and Targeting Cookies

These may be set by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. You have the right to accept or reject these via our Cookie Settings panel.

4. Data Sharing and Disclosure

Casa Chile Stay does not sell, rent, or trade your personal information to third parties. We only share data under the following circumstances:

  • Trusted Service Providers: We share necessary data with vendors who perform services on our behalf, such as payment processing, email delivery, and IT infrastructure. These providers are bound by strict confidentiality agreements.
  • Legal Obligations: We may disclose information if required to do so by law, court order, or formal request from Chilean authorities or other relevant jurisdictions.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, guest data may be transferred as a business asset, subject to ongoing commitments outlined in this policy.

5. International Data Transfers

As a hotel catering to an international clientele, your data may be transferred to, and processed in, countries other than the country in which you are resident. We ensure that appropriate safeguards, such as Standard Contractual Clauses or adequate data protection frameworks, are in place to protect your data during cross-border transfers.

6. Data Security and Retention

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes end-to-end encryption, regular vulnerability scanning, and restricted access controls for our staff.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Once the retention period expires, your data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location and applicable data protection laws, you possess significant rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your data, subject to legal retention obligations.
  • Right to Object/Restrict Processing: You can object to our processing of your data, particularly for direct marketing purposes.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used format.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below.

8. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date" at the top.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our dedicated team:

Email: [email protected]
Phone: +56 9 3300 1111
Mailing Address: Data Protection Officer, Casa Chile Stay, Av. Los Libertadores 1234, Santiago Region, Chile