Rules and guidelines for an exceptional stay.
Last Updated: May 1, 2026
Welcome to Casa Chile Stay. These Terms of Service ("Terms", "Agreement") govern your access to and use of the CasaChileStay.com website, its associated booking services, and your stay at our physical hotel premises located in the Santiago Region, Chile. By browsing our website, completing a reservation, or checking into our hotel, you agree to be bound by these Terms.
By making a reservation or using any of the services provided by Casa Chile Stay, you formally acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not proceed with your booking or use our services.
All bookings are subject to availability and formal confirmation by Casa Chile Stay.
We strive for complete transparency in our pricing structure to ensure your luxury experience begins seamlessly.
All room rates are quoted in US Dollars (USD) or Chilean Pesos (CLP) unless otherwise stated. Rates are per room, per night, based on the specified occupancy.
Under Chilean tax law, foreign tourists who pay for their accommodation in USD (cash or via international credit card) and present a valid passport along with their tourist immigration card upon check-in may be exempt from the 19% Value Added Tax (IVA). Guests residing in Chile or paying in CLP are subject to IVA. This exemption is strictly governed by local regulations and is subject to verification at the front desk.
A valid credit card must be provided at the time of booking to guarantee your reservation. A pre-authorization equivalent to the first night's stay plus an estimated amount for incidentals will be processed upon check-in.
We understand that travel plans may change. Our cancellation policies vary based on the specific rate chosen at the time of booking:
To ensure a serene and premium atmosphere for all our guests, we enforce the following guidelines:
Guests are responsible for any damages caused to hotel property, furnishings, or equipment by themselves or their visitors. Casa Chile Stay reserves the right to charge the credit card on file for the repair or replacement costs associated with any such damage.
The hotel is not liable for loss, damage, or theft of personal valuables left in guest rooms or public areas. We highly recommend utilizing the in-room electronic safes provided for your convenience.
Casa Chile Stay shall not be held liable for any failure or delay in fulfilling our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, strikes, power outages, or severe weather conditions affecting the region.
All content on the CasaChileStay.com website, including text, graphics, logos, images, digital downloads, and software, is the exclusive property of Casa Chile Stay and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of Chile. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts located in Santiago, Chile.
Casa Chile Stay reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice. It is your responsibility to review this page periodically for changes. Your continued use of or access to the website and hotel services following the posting of any changes constitutes acceptance of those modifications.