Terms of Service

Rules and guidelines for an exceptional stay.

Last Updated: May 1, 2026

Welcome to Casa Chile Stay. These Terms of Service ("Terms", "Agreement") govern your access to and use of the CasaChileStay.com website, its associated booking services, and your stay at our physical hotel premises located in the Santiago Region, Chile. By browsing our website, completing a reservation, or checking into our hotel, you agree to be bound by these Terms.

1. Acceptance of Terms

By making a reservation or using any of the services provided by Casa Chile Stay, you formally acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not proceed with your booking or use our services.

2. Booking and Reservations

All bookings are subject to availability and formal confirmation by Casa Chile Stay.

  • Age Requirement: The primary guest making the reservation must be at least 18 years of age and possess a valid credit card and government-issued identification.
  • Accuracy of Information: You agree to provide accurate and current information during the booking process. The hotel reserves the right to cancel reservations made with fraudulent or invalid information.
  • Confirmation: A booking is only considered confirmed once you receive a formal confirmation email containing your reservation number and details.

3. Payment Terms, Taxes, and Fees

We strive for complete transparency in our pricing structure to ensure your luxury experience begins seamlessly.

Rates

All room rates are quoted in US Dollars (USD) or Chilean Pesos (CLP) unless otherwise stated. Rates are per room, per night, based on the specified occupancy.

Taxes (IVA Exemption)

Under Chilean tax law, foreign tourists who pay for their accommodation in USD (cash or via international credit card) and present a valid passport along with their tourist immigration card upon check-in may be exempt from the 19% Value Added Tax (IVA). Guests residing in Chile or paying in CLP are subject to IVA. This exemption is strictly governed by local regulations and is subject to verification at the front desk.

Deposit and Pre-Authorization

A valid credit card must be provided at the time of booking to guarantee your reservation. A pre-authorization equivalent to the first night's stay plus an estimated amount for incidentals will be processed upon check-in.

4. Cancellation and Modification Policy

We understand that travel plans may change. Our cancellation policies vary based on the specific rate chosen at the time of booking:

  • Standard Rates: Cancellations or modifications must be made at least 72 hours prior to the standard check-in time (3:00 PM local time). Late cancellations or modifications will incur a charge equivalent to the first night's room rate and applicable taxes.
  • Non-Refundable Rates: Bookings made under discounted, non-refundable promotional rates cannot be modified, canceled, or refunded under any circumstances.
  • No-Shows: Failure to arrive on the scheduled date without prior notification will result in the cancellation of the entire reservation, and you will be charged for the full duration of the booked stay.

5. Hotel Rules and Guest Conduct

To ensure a serene and premium atmosphere for all our guests, we enforce the following guidelines:

  • Check-in / Check-out: Standard check-in time is 3:00 PM. Check-out is by 11:00 AM. Early check-in and late check-out requests are subject to availability and may incur additional charges.
  • Quiet Hours: To guarantee a relaxing environment, quiet hours are strictly enforced between 10:00 PM and 7:00 AM.
  • Smoke-Free Environment: Casa Chile Stay is a 100% smoke-free property. Smoking (including e-cigarettes and vaping) is strictly prohibited in all rooms, balconies, and enclosed public areas. A substantial cleaning fee will be charged to the guest's account for violating this policy.
  • Private Casino Lounge: Access to our exclusive casino lounge is restricted to registered guests aged 18 and older. Proper elegant evening attire is required. The hotel reserves the right to refuse entry or service to any individual failing to comply with lounge regulations.
  • Pets: While we love animals, Casa Chile Stay maintains a strict no-pet policy to ensure the comfort of all guests, with exceptions made only for certified service animals required by law.

6. Liability and Damages

Guests are responsible for any damages caused to hotel property, furnishings, or equipment by themselves or their visitors. Casa Chile Stay reserves the right to charge the credit card on file for the repair or replacement costs associated with any such damage.

The hotel is not liable for loss, damage, or theft of personal valuables left in guest rooms or public areas. We highly recommend utilizing the in-room electronic safes provided for your convenience.

7. Force Majeure

Casa Chile Stay shall not be held liable for any failure or delay in fulfilling our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, strikes, power outages, or severe weather conditions affecting the region.

8. Intellectual Property

All content on the CasaChileStay.com website, including text, graphics, logos, images, digital downloads, and software, is the exclusive property of Casa Chile Stay and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Governing Law and Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of Chile. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts located in Santiago, Chile.

10. Modifications to the Terms

Casa Chile Stay reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice. It is your responsibility to review this page periodically for changes. Your continued use of or access to the website and hotel services following the posting of any changes constitutes acceptance of those modifications.